اثر رهبری خدمتگزار بر فرهنگ سازمان، تعهد سازمانی، رفتار شهروندی سازمانی (OCB) و عملکرد کارکنان در شرکت ‌های تعاونی بانوان

ABSTRACT The Impact of Servant Leadership on Organization Culture, Organizational Commitment, Organizational Citizenship Behaviour (OCB) and Employee Performance in Women Cooperatives

The power of servant leadership lies in the leader’s ability to unleash the employee potential in finishing tasks and self-motivated thus they will be powerless, Greenleaf (1977) refers to leadership as an art, to servant leadership as the fabric of the leader, and to the leader’s servant nature as the essence of the servant leader’s real person.

Attitude of servant leader who are willing to serve employees voluntarily, continuously and internalized in organization can be as an understood value that should be a culture directing and empowering employee behaviour (Russell and Stone, 2002; Sabir et al, 2011) has been proved in influencing on organization culture of understanding cooperatives (Harwiki, 2013). There has been a myriad of studies to assess the relationship between organizational commitment and employee performance (Benkhoff, 1997). A similar relationship has also been suggested between Organizational Citizenship Behavior (OCB) and employee performance (Podsakoff et. al 2003; Harwiki, 2013). OCB increases the performance of the staffs (Tehran et al, 2013). Organizational commitment is one of the important factors which contribute to foster OCB (Le Pine et al., 2002; O’Reilly and Chatman, 1986). Servant leadership even very needed by organization to maximize organization performance and its employee performance (Jofre and Jahandideh, 2013). Due to women cooperatives are constantly seeking new members and unit businesses to maximize their performance and their employees, therefore government gives grants to empower them as noted on Governor East Java, Act No.188/ 71/KPTS/013/2015, but in fact financial support and commitment of government should be in vain without the role of leadership. Women cooperatives need a strong leaders to manage organization, such as how managing funds on the right way. Grants should be utilized to increasing the business scale, educating and training employees, but cases has been founded on utilizing grants for campaign of regent candidates. Servant leadership can be extended by increasing positive behaviour and trust, in accordance with leaders’ responsibility of women cooperatives “to serve” members and employees to adopt principles of servant leadership (Mohamad and Majid, 2014). Servant leadership played roles for increasing organization culture, organizational commitment and employee performance (Harwiki, 2013). The research of leadership and its impact on employee performance is very popular, Mohammad and Majid, (2014) claimed a scarce research on company with social character, especially focused on cooperatives, therefore the study is conducted and purposed:

• To examine and to analyze impact of servant leadership on organization culture
• To examine and to analyze impact of servant leadership on organizational commitment
• To examine and to analyze impact of servant leadership on OCB
• To examine and to analyze impact of servant leadership on employee performance
• To examine and to analyze impact of organization culture on OCB
• To examine and to analyze impact of organization culture on employee performance
• To examine and to analyze impact of organizational commitment on OCB
• To examine and to analyze impact of organizational commitment on employee performance
• To examine and to analyze impact of OCB on employee performance