Outline

  • Abstract
  • Purpose
  • Design/methodology/approach
  • Findings
  • Research Limitations/implications
  • Practical Implications
  • Originality/value
  • Keywords
  • Introduction
  • Literature Review
  • Ocb
  • Psychological Empowerment
  • Transformational Leadership
  • Theory and Hypotheses
  • Ocb and Transformational Leadership
  • Ocb and Psychological Empowerment
  • Psychological Empowerment As a Moderator
  • Research Methodology
  • Measures
  • Results
  • Discussion
  • Conclusion, Future Scope, and Implications of the Study
  • References
  • Further Reading
  • About the Author

رئوس مطالب

  • چکیده
  • هدف
  • طراحی / روش شناسی / رویکرد
  • یافته ها
  • محدودیت ها / مفاهیم تحقیق
  • مفهوم عملی
  • اصالت / ارزش
  • کلید واژه ها
  • مقدمه
  • بررسی ادبیات
  • رفتار شهروند سازمانی (OCB)
  • توانمندسازی روانشناختی
  • رهبری تحول گرا
  • نظریه و فرضیه ها
  • رفتار شهروندی سازمانی و رهبری تحول گرا
  • رفتار شهروندی سازمانی و توانمندسازی روانشناختی
  • توانمندسازی روانشناختی به عنوان یک تعدیل کننده
  • روش تحقیق
  • ارزیابی
  • نتایج
  • بحث
  • نتیجه گیری، دامنه آینده و مفهوم این مطالعه

Abstract

Purpose

– The purpose of this paper is to understand various antecedents of organizational citizenship behavior (OCB). Transformational leadership and psychological empowerment were two independent variables chosen for the study.

Design/methodology/approach

– Standard questionnaires were used to collect data. The sample of 319 employees of different five-star hotels formed the source of data. Frontline employees having two to three subordinates and were from hotels which were in operation at least since last two years, took part in the study.

Findings

– The effect of transformational leadership on OCB has been found to be significant and positive. The moderating effect of psychological empowerment on OCB was also found significant.

Research limitations/implications

– The theoretical development from this paper will contribute toward understanding the antecedents of OCB. The moderating effect of psychological empowerment will reinforce the importance of psychological empowerment.

Practical implications

– It can develop practices to enhance the feeling of psychological empowerment through several training program. Leaders at the top positions shall emphasize on OCB by bringing cultural change.

Originality/value

– This paper probes the OCB’s antecedents. It also studied the moderating effect of psychological empowerment on the relationship of transformational leadership and OCB.

Keywords: - - -

Conclusion, future scope, and implications of the study

This study has focussed on three heavily researched areas, though these have hitherto had few linkages with each other. Earlier researchers have discussed the various possible outcomes of OCB and suggested the importance of studying its antecedents. This study was a step toward achieving that goal. It analyzed a sample of 319 frontline employees who answered a number of questions about their leaders, their own level of psychological empowerment, and the behavior of their subordinates, which has led to a substantial increase in an understanding of the concept. The study found that transformational leadership and psychological empowerment had a significant positive influence on OCB. This indicates that organizations develop through the contributions of both leader and subordinates. The moderating effect of psychological empowerment in enhancing the relationship between transformational leadership and OCB has also been recognized and found to be significant. This finding indicates that subordinates’ willingness and feelings of power help leaders to exercise transformational leadership for citizenship behavior.

This study considered five-star hotels in Mumbai, the commercial capital of India. Further, research could collect and analyze samples from other parts of the country so that the validity of the findings could be explored and established. A comparative analysis of the service and manufacturing industries, using the same variables, may yield rich conclusions and prove to be an exciting research opportunity offering new insights.

This study can be used to inform managers and leaders about the positive results of transformational leadership, psychological empowerment, and OCB. Based on the findings, organizations can develop practices and training programs that can enhance and encourage the feeling of OCB and psychological empowerment among employees.

A message from the leader, suggesting that employees have the power (empowerment) to improve their jobs and add value to their profiles by enhancing their own performance, will be a motivating factor to subordinates. It will also convey the importance of OCB for any service organization as an effective tool to manage customers. Employees can undergo an induction process so that they feel encouraged to understand the leadership and empowerment practices and to move beyond their job requirements and role, thus, adding to the organization’s effectiveness. This study could be further extended into different contexts and industries through a thorough study of the outcome of OCB given the same antecedents.

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