Abstract
Despite much talk about knowledge management to highlight competitive advantage, few organizations realize the true definition of this quality process.
Authors Joseph M. Firestone and Mark W. McElroy investigate knowledge management and argue that only a structured strategy, with tightly controlled criteria and clear definitions of knowledge and information, will constitute true knowledge management.
Keywords: Knowledge management - Knowledge organizationsConclusions
The process of knowledge management can therefore be somewhat unclear and vague. Before forging ahead with a knowledge management strategy, organizations need to distinguish between knowledge and information and adopt a knowledge management strategy with carefully defined criteria. Only then will it prove to be a true knowledge management strategy, capable of securing key business goals and objectives.